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Accessibility
Guide
Working together to provide an
outstanding experience
This pamphlet is designed to assist patrons
who have accessible requirements enjoy
their visit to the first direct arena
We are happy to answer any queries and
assist when you wish, please do not hesitate
to contact us.
Booking
Book online at www.firstdirectarena.com.
For telephone bookings: 0800 988 4440
Monday to Friday- 9am to 6pm
Saturday - 10am to 3:30pm.
Booking in person: at the ticket office located
at the arena open at least 1 hour before the
doors open on show days.
Booking in person: at the ticket office
located at the arena. Open 1 hour before
doors open on show days.
A free personal assistant/companion ticket is
available for disabled people who require an
assistant.
The arena auditorium has been specifically
designed with accessible platforms on a
level accessible with any stairs or ramps.
Seating Plan: to view a seating plan of the
arena please log on our website
Car Parking
On-street disabled persons parking spaces
are available at:
adjacent to the Arena (9 spaces) Elmwood
Court furthest being approx 136 metre from
the main arena doors Tower House Street (6
spaces) furthest 180 metre, Jacob Street (2
spaces) furthest being 160 metre. Along with
an accessible mini bus parking space (subject
to availability) on Brunswick Terrace.
There are also accessible car park bay in
both Woodhouse Lane and Merrion centre
car park both.
Public Transport Travel Plan
Rail: Leeds City Station is managed by
Network Rail and provides accessible ticket
machines and an accessible ticket office
counter, an induction loop, ramp for train
access plus assistance to and from
platforms, disabled persons toilets and lifts
or level access to all platforms.
Coach: National Express operates for Leeds
bus and coach stations with the Dyer Street
Coach Station owned and managed by
Metro. They have introduced a dedicated
team to help disabled customers – Tel.
08717 81 81 79 (option 4) – please call
before booking and at least 36 hours in
advance of when you want to travel.
Bus: First bus have low accessible buses
running from the bus station stand 20 & 21
numbers 6, 28 and 97, bus timetable vary for
up to date information please call 0113 245
7676 Option 1
Entrance
We have a designated entrance clearly
signed and all front entrance points are
accessible and are staffed throughout the
event by venue safety stewards. On entering
please speak to any member of staff if you
have any questions. You will receive a
pamphlet explaining our emergency
procedures on arrival.
first direct arena has been designed to be
accessible to everyone. If the information
you require is not listed below, please
contact our Accessibility co-ordinator by
telephone on 0800 988 4440 or in person at
the first direct arena Ticket Office. Should
anyone arrive early we can open the
accessible day early to accommodate.
The following provisions have been made in
terms of entrance arrangements:
• Lifts are available to take you down to floor
seating Blocks A onwards, up to level 2
Blocks 101 – 109, 210 - 220
• Escalators are also available up to level’s 2
• Blocks 101 - 109, 210 - 220 Wheelchairs
are available to borrow on entry for short
distances to your seat (subject to
availability) for advance booking please
call and speak to a person at first direct
arena on 0800 988 4440 (Monday to
Friday- 10am to 3:30pm Saturday - 10am
to 3:30pm.).
Assistance Dogs
Assistance dogs are welcome at first direct
arena (and we will look after them in a
secure environment during the event, if
required). A number of seats in the arena do
however incorporate extra space to the front
of them, should you want your assistance
dog with you in the arena. An extra area will
be allocated for your assistance dog toilet,
please ask a member of staff for information.
Visual Impairment
Seats are reserved close to the stage /
performance area for visually impaired
customers for all events at the Arena. These
seats are strictly limited (subject to
availability) and booking in advance is
essential.
Specialist Medical Needs
If you need specialist medical care you are
advised to get advice from your GP or
consultant before attending an event.
Toilets
Disabled person toilets are available on all
levels of the Arena, in addition to these,
ambulant disabled person toilets, which are
slightly larger than standard toilet cubicles,
have an outward opening door and slightly
more space, and grab rails are available
within the main male and female toilet
provision on all seating levels. For directions
or assistance please ask a member of our
stewarding team.
Changing Places Facility
A changing Places Facility is provided just off
the ground floor concourse. This is a facility
for people with profound and multiple
disabilities, who need extra facilities and to
allow them to use the toilet comfortably. The
Changing Places Toilet at the first direct
arena incorporates a height adjustable adult
sized changing bench, a tracking hoist
system, a height adjustable basin, a centrally
placed toilet, adequate space for a disabled
person and up to two personal assistant/
companions, and a large waste bin. The
Changing Places Toilet is locked using a
RADAR lock. Please note that sling for the
hoist system is not provided. Further
information on this facility can be provided if
required.
Baby Changing Facilities
Baby changing areas are available on the
main concourses on all seating levels.
Concourse Concessions Stands (Bars
& Merchandise)
All venue facilities are fully accessible.
Facilities for people who are deaf and/or
hard of Hearing
A RF induction loop is installed which gives
coverage throughout the Arena, please go to
our customer service/information point in the
centre of the main doors on arrival for a
receiver.
Audio Description: we currently do not offer
this service, but we are looking into this and
it should be available for most shows shortly.
First Aid
Medics are available in the venue during all
events, should a medical emergency occur.
Emergency Evacuation & refuge points
Refuge points for customers with limited
mobility are located throughout the building.
In the event of an emergency evacuation,
stewards would escort you to the nearest
available refuge point before assisting you
out of the building, during this time guests
can still communicate to a member of our
team via the intercom located at each refuge
point.
Seating
first direct arena has been designed to be
accessible for everyone. Access to the upper
tier of seating (BLK 321 and above) may
require the negotiation of steep step and so
may not be suitable for some people with
mobility problems, the front of BLK 321 is
19m from ground level and rises to 29m at
the rear of the block.
When booking please make our staff aware
of any access requirements to ensure we
secure the most suitable seats / location for
you.
If you have any further questions
which are not in the pamphlet please
call our ticket line on 0800 988 4440
If you would like any of the information
available in an alternative format, please
contact the first direct arena
first direct arena Arena Way
Clay Pit Lane Leeds
LS2 8BY
Email info@firstdirectarena.com
